FAQ Category: About The TV PLUS Subscriptions

How can I switch between the Classic and the Lite TV subscriptions?

The TV PLUS Lite subscription offers no replay/recording/pause functionality and no mobile or web TV apps. It is aimed at customers who only watch TV occasionally. You can switch Subscriptions as follows: – from Lite to Classic: at any time, billed from the next first of the month, replay/recording/pause functionality and mobile and web TV…
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21. April 2022 0

I have just opened a new TV PLUS account. Why are there no recordings and no Replay available?

According to the current licensing regulation, we are not allowed to make Replay available or to have recordings made from the time before the account was opened. After one day, Replay and recordings from the last 24 hours are available. 7 days after opening the account, the current maximum of 7 days for Replay and…
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6. April 2021 0

According to your website, the recording capacity of the TV Box is limited to 400 hours. What does it mean?

The recording capacity is limited to approximately 400 hours. With assorted movies and sports recordings this can easily mean 250 to 350 recordings. We have about 12’000 boxes operating with this concept and we have no knowledge about any user who has reached their limit. If needed, we can increase the limit later. Just for…
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8. May 2019 0

Can multiple boxes being used in one subscription watch TV from different locations at the same time?

The 5 TV boxes sharing one TV PLUS account can be in completely different locations and can watch TV at the same time independently of each other. It is not necessary that the boxes are connected to the same Internet provider. Only the recordings on all TV boxes are shared, i.e. you can record a…
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26. September 2018 0

How does Video on Demand work?

In the current TV PLUS offering you have 2 ways of enjoying VoD: The sky services: you need to open a sky account if you don’t already have one, best done on your computer. Then you log in once on the TV box and you are ready to watch sky. You pay via your sky…
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16. August 2018 0

What about TV channels like RTL Crime or Animal Planet which you don’t have?

We intended to offer a very balanced range of channel lineup covering the whole of Switzerland. TV Plus offers over 90 German language channels, over 33 Italian language channels and 34 French language channels from Switzerland, Italy and France. For our many English-speaking customers in Switzerland, we offer 35 English-language channels (5 in the Starter…
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12. August 2018 0

Can I really cancel my expensive Internet subscription or my TV/Internet/Landline bundle?

Yes. TV PLUS is a sophisticated service for big girls and boys. We give you the freedom to “unbundle” your home and save. You can choose your own internet/land line provider and negotiate much better terms than with a combo subscription. Of course, we also offer our own Internet service – everything in a one-stop-shop,…
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11. August 2018 0

I know I can cancel the TV PLUS subscription at any time. What happens when I cancel?

You can cancel the TV PLUS subscription at any time after the first 3 months. You will still receive your subscribed Live TV channels until 1 month after your last payment. After that time, since you may keep the TV PLUS Box, you can still use the box for everything outside the TV PLUS service:…
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11. August 2018 0

Where do I add change or cancel subscriptions?

You need to log into your account by going to https://tv-plus.tv/my-account/. There you can add one or more language packs cancel one or more language packs cancel your TV PLUS subscription. You can also order additional TV PLUS boxes there.


11. August 2018 0

Can I order / cancel one language pack?

Yes, you can add one or more language pack(s) at any time or cancel monthly.


11. August 2018 0