FAQ Category: Internet by TV PLUS

Should I order the Router Configuration Service?

When you order your Internet-Router we also propose to order the Router Configuration Service. Your router will be shipped to you already pre-configured and ready to connect to your new Internet account. For the brave: if you do not order the Router Configuration Service, you will have to configure your router by yourself…


7. November 2019 0

What does “Max Download Speed” mean?

The Internet packages are designated by their speed, e.g. “Internet Package VDSL 100”. This package allows the top download speed of 100Mbit/s (Download means getting data from the Internet to my device) and upload speed of 20Mbit/s (Upload means getting data from my device to the Internet). The address checker might deliver a result such…
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7. November 2019 0

Does the TV box support Wi-Fi?

Yes, and it can be used in an “emergency”. But we don’t recommend using Wi-Fi for TV. For small screens on mobile devices, it’s fine to use Wi-Fi because they don’t have as much screen real estate. Because of the very high resolution demands of modern TVs, using Wi-Fi in conjunction with a 50-inch screen…
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12. August 2018 0

I want to cancel my old existing Internet subscription. How do I go about it?

The simplest way is to contact your old service provider and ask them for the conditions of canceling. In most cases, cancellation is not a problem after more than one year of use. Make sure you understand the terms and conditions of the cancellation and read the “small print”. Please note: the TV PLUS boxes…
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11. August 2018 0

What Internet speed do I need?

The rule of thumb is: 5 Mbps (5 megabits per second) download speed and very little upload speed per box. It is useful to add a reserve to this minimum. To be on the safe side, we recommend at least a “30/10” connection, especially if you have 2 to 3 boxes. If your Internet Provider…
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11. August 2018 0